Privacy Policy

Full Circle Dietetics provides Accredited Practising Dietitian services to clients in Perth, Western Australia. These services may be provided face-to-face or by videoconference (Telehealth).

We collect and store personal information on people who visit our website or when you communicate with us online, including forms, video consultation, social media and Practise Management Software.

This Privacy Policy covers information that we collect about you. We will only collect information about you by lawful and fair means and not in an unreasonably intrusive manner, consistent with the Australian Privacy Principles.

What personal information do we collect?

Personal information is information that can be used to identify you. We only collect information that is required. The personal information that we may collect includes your: 

  • Name
  • Address
  • Email address
  • Phone number
  • Date of Birth
  • Sensitive information, such as your health information and beliefs.
  • Technology Information provided to us when you access our website or social media.  

By law sensitive information generally has a higher level of privacy protection than other personal information. Where we refer to personal information in this policy this also includes sensitive information.

We keep your personal information private. Private means we will not tell people about it unless we must by law or you have provided consent.

Please help us keep your information accurate and up-to-date by telling us if it needs changing.

Why do we collect your information?

We collect your information to communicate with you and to provide services to clients.

The information we collect includes:

  • contact details to mail, email or phone you and provide your services
  • information about your medical history, disability, social situation, how you eat and other information that can affect your nutrition so we can tailor advise
  • information about your supports you get so we understand arrangements that affect your nutrition
  • physical measurements, such as your height or weight so we can monitor your health
  • how payments will be made so we can send invoices and receive payment.

We may also collect your personal information from your representative or healthcare team, including other therapists, carers or hospitals if you have provided consent. We may also need to tell other people about you because they help with your NDIS plan.

You provide consent to who we can contact by providing their details and commencing services or signing your Service Agreement.

How do we collect personal information?

We collect information through the online enquiry form on our website, when you contact us by phone, or by email, complete our intake process and when we deliver services to you.

Information collected from our website or social media

When you visit our website or social media pages, our providers may use cookies to record information about your visit. They may collate this data and provide it to us without it having your name or details attached. This can then be used to improve our online communication.

The information collected is dependent on the settings on your computer or device. You can update the browser settings on your computer or device so that this information is not provided.

Information collected in our Practice Management Software

We use our Practice Management Software to make and record clinical notes, invoice, and communicate with you. This information is collected when we ask you to complete forms, we speak with you or other specialists or allied health practitioners you have consented to us to discuss with.

Practice Management Software records your sensitive personal data and is subject to the highest level of privacy protection.

Information collected in Video Conferencing

We use Video conferencing software to consult with you online. The software may collect the name you provide if you attend a video conference and how long the consultation was for. Video consultations are not recorded unless we have your consent for this.

Information collected in our Accounting Software

When you access a service, this will be invoiced using our Accounting Software. Payments will also be captured in this software.

How we keep your personal information safe?

We keep paper records locked at our office. We keep information on computers and online systems safe by using professionally recognised technology and security. We only tell people your information if you have provided your consent or the law says they can know. We will not send or disclose your personal information overseas.

Access to your personal information

Full Circle Dietetics will generally provide you with access to your personal information as requested if practicable and in accordance with the Privacy Act. If we do not permit access to your personal information, we will inform you of the reasons for this decision.

Any concerns?

Please contact us at hello@fullcircledietetics.com.au if you have any questions or concerns about this policy or how we use your personal information. Your question or concern will be addressed within 30 days.

For more information about the Australian Privacy Principles visit the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Last updated: 24 April 2023